Power Dialer
Keep agents talking, not dialing. The Power Dialer runs a continuous cycle — it finds available agents, dials leads, screens for live answers, and bridges the call — with pacing that scales to your waiting-agent capacity.
Agent Control Center
A browser-based control center where agents manage live calls, qualify leads, and route conversations from one screen — no downloads or external SIP clients required.
- Mute, hold & transfer — control the caller's audio and hand the call to a buyer with one click.
- Find a buyer — after the interview, trigger the routing engine to match the caller with the best available buyer, with matching buyers previewed live.
- Script switching — change the interview script mid-call for different qualification paths.
- Built-in WebRTC softphone — agents connect directly in the browser; SIP credentials are auto-provisioned.
Mix human agents and AI Voice Agents in the same call flow — use AI to qualify or deflect, then transfer to a human via the Agent Control Center.
One screen for the live call. Mute, hold, transfer, find a buyer, and disposition, all in the browser.
Agent Routing Modes
Match leads to agents the way that fits your team:
- Longest Wait Time — the agent idle longest takes the next call.
- Tier & Weight — prioritize top performers, with weighted distribution inside a tier.
- Hybrid — tier priority, broken by longest wait time within each tier.
- Fairness rotation — the hybrid order reverses every 5th call so lower-priority agents still receive calls.
Call Dispositions
Agents dispose calls to give visibility on outcomes and surface areas to improve. Dispositions can trigger actions such as adding the consumer to your DNC, running a custom webhook, and more.
Outcomes that do work. Custom disposition codes can fire webhooks, update lead data, and add callers to your DNC.
Seamless Agent Creation
Configure hundreds of agents with TrackDrive's bulk uploader — import agent lists via CSV, create internal agents with predefined passwords, and assign them to offers, schedules, and call queues.
Onboard a call center fast. Provision agents in bulk from a CSV instead of one at a time.
Agent Statuses
Track agent performance with real-time status monitoring — see each agent's current state at a glance and measure how long they spend with customers, ringing leads, on lunch, and more.
See where the day goes. Live agent statuses with time tracking and calls-handled metrics.
